Terms of Service

RMZH SMART — Unified National Number 7055239201

Last updated: September 24, 2026

Definitions and acceptance

"Company", "we", "us", or "our" means RMZH SMART, a Saudi company based in Jeddah. "Client" means the business subscribing to our services. "Service" means the automation, artificial intelligence, and messaging-platform integration solutions we provide, including WhatsApp, Instagram, Telegram, and website chat. By using rmzh.sa or subscribing to the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service

We provide the Client with an automated assistant that receives and replies to its customers' messages, organizes requests and appointments, sends reminders and notifications, hands conversations to the Client's team when needed, and provides reports and anything else agreed in the quotation. The details and scope of each package are set out in the quotation or signed agreement, which prevails over these Terms in case of conflict.

Client obligations

• Provide accurate information about its business, services, and prices, and keep it up to date, as the assistant replies based on this information.
• Obtain its customers' consent before sending them any marketing messages, and honor opt-out requests.
• Comply with Meta and WhatsApp Business policies, the policies of other connected platforms, and applicable Saudi laws, including the Personal Data Protection Law and the regulations of its own sector.
• Not use the Service to send spam, misleading, unlawful, or offensive messages.
• Keep its account credentials confidential and notify us immediately of any suspected unauthorized use.

Platform accounts and fees

The WhatsApp Business account, phone number, and other platform accounts remain the Client's property and are registered in its name. Messaging fees charged by Meta are billed directly to the payment method the Client adds to its Meta account and are separate from our subscription fees unless otherwise agreed in writing. We are not responsible for platform decisions such as restricting a number or account, rejecting a message template, or changing their prices or policies.

Pricing and payment

• Prices are as stated in the approved quotation, plus VAT as required by law.
• Monthly subscriptions are paid in advance at the start of each period and renew automatically unless cancelled.
• Setup fees, if any, are paid once and are non-refundable once setup work has started.
• If payment is more than 7 days overdue, we may suspend the Service after notifying the Client until payment is made.
• We will notify the Client of any subscription price change 30 days before it takes effect.

Free trial

We may offer a free trial or demo for a period and scope we determine. A trial creates no obligation to subscribe.

Cancellation and termination

The Client may cancel at any time by written notice. Cancellation takes effect at the end of the current paid period, and fees for a period already started are non-refundable. We may suspend or terminate the Service if the Client breaches these Terms, platform policies, or applicable law. Upon termination, we disconnect our systems from the Client's accounts, provide on request within 30 days a copy of the Client's data available to us, and then delete it in accordance with our Privacy Policy.

AI limitations

The Service relies on AI models that may occasionally misunderstand a request or produce an inaccurate reply. We therefore design the assistant to hand over anything it cannot handle to the Client's team, and we recommend the Client review conversations regularly. The assistant does not provide medical, legal, or financial advice, and its replies are not a final contractual commitment on the Client's behalf unless confirmed by the Client or its team.

Service availability

We aim to keep the Service running around the clock, but it depends on third-party services such as Meta and hosting and AI providers, and may be temporarily interrupted by their outages or by maintenance. We work to restore it as quickly as possible and give advance notice of scheduled maintenance where possible.

Intellectual property

Our systems, workflows, software, designs, and brand remain our property, and the Client receives a right to use them only for the duration of its subscription. The Client's data, content, business information, and its customers' conversations remain the Client's property.

Data and privacy

We process data on the Client's behalf, on its instructions, and only to provide the Service, as described in our Privacy Policy, which forms part of these Terms.

Limitation of liability

To the extent permitted by law, we are not liable for indirect damages such as lost profits or lost business opportunities, or for damages resulting from inaccurate information provided by the Client or from the decisions or outages of third-party platforms. Our total liability to the Client shall not exceed the total fees paid to us in the three months preceding the claim.

Changes to these Terms

We may update these Terms as needed and will notify clients of material changes 30 days before they take effect. Continued use of the Service after that constitutes acceptance of the updated Terms.

Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. The parties will seek to resolve any dispute amicably within 30 days of notice. Failing that, the competent courts in Jeddah shall have jurisdiction.

Contact us

RMZH SMART
Address: Jeddah, Saudi Arabia
Email: sales@rmzh.sa
Phone: +966 55 667 5375